Apology Expert Lauren Bloom NBC Today Interview

Here's a great interview on NBC's Today show with business ethics expert, Lauren Bloom -- a widely respected and internationally renowned consultant on professional ethics and governance. She is the founder and CEO of Elegant Solutions Consulting, a consulting firm "dedicated to helping professionals, business and association management executives build trust with their clients, customers and members."

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Lauren is also the author of “The Art of the Apology” -- one of the best e-books on the market designed specifically to help you craft the Perfect Apology. We strongly recommend this book to those of you looking for a compact collection of excellent suggestions to work through your personal or business crises.